Instruction Manual
RESIDENTIAL ELECTRIC
WATER HEATERS
MODELS 6-120
FOR POTABLE WATER
HEATING ONLY
NOT SUITABLE FOR
SPACE HEATING
LISTED
GAMA certification applies to all
residential electric water heaters with
capacities of 20 to 120 gallons. Input
rating of 12 Kw or less.
ALLTECHNICALAND WARRANTY QUESTIONS: SHOULD BE DIRECTEDTOTHE LOCALDEALER FROM WHOM THE WATER HEATER WAS
PURCHASED. IF YOUARE UNSUCCESSFUL, PLEASE WRITE TO THE COMPANY LISTED ON THE RATING PLATE ON THE WATER HEATER.
KEEP THIS MANUAL IN THE POCKET ON HEATER FOR FUTURE REFERENCE
WHEN EVER MAINTENANCE ADJUSTMENT OR SERVICE IS REQUIRED.
PRINTED IN THE U.S.A 0207
PART NO. 185762-000
SUPERSEDES PART NO. 184639-002
SAFE INSTALLATION, USE AND SERVICE
Your safety and the safety of others is extremely important in the installation, use, and servicing of this water heater.
Many safety-related messages and instructions have been provided in this manual and on your own water heater to warn you
and others of a potential injury hazard. Read and obey all safety messages and instructions throughout this manual. It is
very important that the meaning of each safety message is understood by you and others who install, use, or service this
water heater.
This is the safety alert symbol. It is used to alert
you to potential personal injury hazards. Obey all
safety messages that follow this symbol to avoid
possible injury or death.
DANGER indicates an imminently
DANGER
hazardous situation which, if not avoided,
could result in death or injury.
WARNING indicates a potentially hazardous
situation which, if not avoided, could result
in death or injury.
WARNING
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result
in minor or moderate injury.
CAUTION
CAUTION
CAUTION used without the safety alert
symbol indicates a potentially hazardous
situation which, if not avoided, could result
in property damage.
All safety messages will generally tell you about the type of hazard, what can happen if you do not follow the safety message, and
how to avoid the risk of injury.
The California Safe Drinking Water and Toxic Enforcement Act requires the Governor of California to publish a list of substances
known to the State of California to cause cancer, birth defects, or other reproductive harm, and requires businesses to warn of
potential exposure to such substances.
This product contains a chemical known to the State of California to cause cancer, birth defects, or other reproductive harm. This
appliance can cause low level exposure to some of the substances listed, including formaldehyde.
IMPORTANT DEFINITIONS
•
•
Qualified Installer: A qualified installer must have ability equivalent to a licensed tradesman in the fields of plumbing and electrical
installation of these appliances. This would include a thorough understanding of the requirements of the National Electrical Code and
applicable local electrical and plumbing codes (and tools necessary to confirm proper installation and operation of the water heater) as
they relate to the installation of electric water heaters. The qualified installer must have a thorough understanding of the water heater
Instruction Manual.
Service Agency: A service agency also must have ability equivalent to a licensed tradesman in the fields of plumbing and electrical
installation of these appliances. This would include a thorough understanding of the requirements of the National Electrical Code and
applicable local electrical and plumbing codes (and tools necessary to confirm proper installation and operation of the water heater) as
they relate to the installation of electric water heaters. The service agency must have a thorough understanding of the water heater
Instruction Manual.
2
GENERAL SAFETY
3
INTRODUCTION
Thank You for purchasing this water heater. Properly installed and
maintained, it should give you years of trouble free service.
2. The installation must conform with these instructions and the
local code authority having jurisdiction and the requirements of
the power company. In the absence of local code requirements
follow NFPA-70, the National Electrical Code (current edition),
which may be ordered from: National Fire ProtectionAssociation,
1 Batterymarch Park, Quincy, MA 02269.
Abbreviations Found In This Instruction Manual:
•
•
•
•
•
•
ANSI - American National Standards Institute
ASME - American Society of Mechanical Engineers
GAMA - Gas Appliance Manufacturers Association
NEC - National Electrical Code
3. If after reading this manual you have any questions or do not
understand any portion of the instructions, call the local utility or
the manufacturer whose name appears on the rating plate.
NFPA - National Fire Protection Association
UL - Underwriters Laboratories Inc.
4. Carefully plan your intended placement of the water
heater. INSTALLATION OR SERVICE OF THIS WATER
HEATER REQUIRES ABILITY EQUIVALENT TO THAT
OF A LICENSED TRADESMAN IN THE FIELD INVOLVED.
PLUMBING AND ELECTRICAL WORK ARE REQUIRED.
PREPARING FOR THE INSTALLATION
1. Read the “General Safety” section of this manual first and then
the entire manual carefully. If you don’t follow the safety rules,
the water heater will not operate properly. It could cause DEATH,
SERIOUS BODILY INJURY, AND/OR PROPERTY DAMAGE.
Examine the location to ensure the water heater complies with
the “Facts to ConsiderAbout the Location” section in this manual.
5. For California installation this water heater must be braced,
anchored, or strapped to avoid falling or moving during an
earthquake. See instructions for correct installation procedures.
Instructions may be obtained from California Office of the State
Architect, 400 P Street, Sacramento, CA 95814.
This manual contains instructions for the installation, operation,
and maintenance of the electric water heater. It also contains
warnings throughout the manual that you must read and
understand. All warnings and all instructions are essential to the
proper operation of the water heater and your safety. READ THE
ENTIRE MANUAL BEFORE ATTEMPTING TO INSTALL OR
OPERATE THE WATER HEATER.
6. Massachusetts Code requires this water heater to be installed in
accordance with Massachusetts 248-CMR 2.00: State Plumbing
Code and 248-CMR 5.00.
TABLE OF CONTENTS
SAFE INSTALLATION, USE AND SERVICE ............................................................................................................................................................ 2
GENERAL SAFETY ..................................................................................................................................................................................................... 3
INTRODUCTION .......................................................................................................................................................................................................... 4
Preparing for the New Installation ..................................................................................................................................................................... 4
TABLE OF CONTENTS ............................................................................................................................................................................................... 4
TYPICAL INSTALLATION ........................................................................................................................................................................................... 5
MIXING VALVE USAGE .............................................................................................................................................................................................. 6
LOCATING THE NEW WATER HEATER ............................................................................................................................................................... 6-7
Facts to Consider About Location ..................................................................................................................................................................... 6
Insulation Blankets .............................................................................................................................................................................................. 7
INSTALLING THE NEW WATER HEATER ............................................................................................................................................................... 7
Water Piping ......................................................................................................................................................................................................... 7
Temperature-Pressure Relief Valve ................................................................................................................................................................... 9
Filling the Water Heater .................................................................................................................................................................................... 10
T & P Valve and Pipe Insulation (Selected Models) ...................................................................................................................................... 10
WIRING DIAGRAMS ................................................................................................................................................................................................. 11
WIRING ....................................................................................................................................................................................................................... 12
TEMPERATURE REGULATION ............................................................................................................................................................................... 13
Temperature Adjustment ................................................................................................................................................................................... 13
FOR YOUR INFORMATION ..................................................................................................................................................................................... 14
Thermal Expansion ............................................................................................................................................................................................ 14
Strange Sounds ................................................................................................................................................................................................. 14
Operational Conditions ..................................................................................................................................................................................... 14
Water Odor ......................................................................................................................................................................................................... 14
“Air” in Hot Water Faucets ................................................................................................................................................................................ 14
High Water Temperature Shut Off System ..................................................................................................................................................... 14
PERIODIC MAINTENANCE ...................................................................................................................................................................................... 15
Anode Rod Inspection ....................................................................................................................................................................................... 15
Temperature-Pressure Relief Valve Operation............................................................................................................................................... 15
Draining............................................................................................................................................................................................................... 15
Thermostat Removal/Replacement ............................................................................................................................................................15-16
Element Cleaning/Replacement .................................................................................................................................................................16-18
Drain Valve Washer Replacement ................................................................................................................................................................... 18
Service ................................................................................................................................................................................................................ 18
LEAKAGE CHECKPOINTS....................................................................................................................................................................................... 19
TROUBLESHOOTING GUIDELINES ...................................................................................................................................................................... 20
REPAIR PARTS LIST ...........................................................................................................................................................................................21-23
4
TYPICAL INSTALLATION
COMPACTS
UPRIGHTS/LOWBOYS
†ELECTRICAL CONNECTIONS MAYBE LOCATED ON THE TOP OR
SIDE, REFER TO YOUR UNIT. ACTUAL MODEL AND
ILLUSTRATION MAY VARY DEPENDENT ON MODEL CAPACITY
AND TYPE. SOME MODELS HAVE ALTERNATE INLET, OUTLET
AND T&P VALVE LOCATIONS. THESE ALTERNATE LOCATIONS
ARE IDENTIFIED BY THE LABELING ON THE UNIT.
TABLE TOPS
INSTALL THERMAL EXPANSION TANK OR DEVICE IF WATER
HEATER IS INSTALLED IN A CLOSED WATER SYSTEM.
INSTALL SUITABLE DRAIN PANS UNDER HEATERS TO PREVENT
DAMAGE DUE TO LEAKAGE. REFER TO WATER HEATER
LOCATION, SEE “INSTALLING THE NEW WATER HEATER”
SECTION.
INSTALL VACUUM RELIEF IN COLD WATER INLET LINE AS
REQUIRED BY LOCAL CODES.
FIGURE 1.
5
MIXING VALVE USAGE
FIGURE 2.
HOTTER WATER CAN SCALD:
Water (Potable) Heating: All models are considered suitable for
water (potable) heating only.
Water heaters are intended to produce hot water. Water heated to a
temperature which will satisfy space heating, clothes washing, dish
washing, and other sanitizing needs can scald and permanently injure
you upon contact. Some people are more likely to be permanently injured
by hot water than others. These include the elderly, children, the infirm,
or physically/mentally disabled. If anyone using hot water in your home
fits into one of these groups or if there is a local code or state law requiring
a certain temperature water at the hot water tap, then you must take
special precautions. In addition to using the lowest possible temperature
setting that satisfies your hot water needs, a means such as a mixing
valve, should be used at the hot water taps used by these people or at
the water heater. Mixing valves are available from your local plumbing
contractor. Consult a Qualified Installer or Service Agency. Follow mixing
valve manufacturer’s instructions for installation of the valves. Before
changing the factory setting on the thermostat, read the “Temperature
Regulation” section in this manual.
LOCATING THE NEW WATER HEATER
safety of the occupants in the building and for the most economical
use of the appliance.
FACTS TO CONSIDER ABOUT THE LOCATION
Whether replacing an old water heater or putting the water
heater in a new location, the following critical points must be
observed:
1. Select a location indoors as close as practical or centralized to
the water piping system as possible. The water heater should
be located in an area not subject to freezing temperatures.
2. Selected location must provide adequate clearances (4”) for
servicing parts such as the thermostats, drain valve, and relief
valve. Adequate clearance for servicing this appliance should be
considered before installation, such as changing the anodes, etc.
Carefully choose an indoor location for the new water heater,
because the placement is a very important consideration for the
6
3. The water heater should be located so it is not subject to physical
damage by moving vehicles or area flooding.
• Water supply shut-off devices that activate based on the
water pressure differential between the cold water and hot
water pipes connected to the water heater.
Installation of the water heater must be accomplished in such a
manner that if the tank or any connections should leak, the flow
will not cause damage to the structure. For this reason, it is not
advisable to install the water heater in an attic or upper floor.
When such locations cannot be avoided, a suitable drain pan
should be installed under the water heater. Drain pans are
available from your local plumbing contractor. Such a drain pan
must have a minimum length and width of at least 2 inches (51
mm) greater that the water heater dimensions and must be piped
to an adequate drain.
INSULATION BLANKETS
Insulation blankets are available to the general public for external
use on electric water heaters but are not necessary with this product.
The purpose of an insulation blanket is to reduce the standby heat
loss encountered with storage tank heaters. Your water heater meets
or exceeds the National Appliance Energy Conservation Act
standards with respect to insulation and standby loss requirements,
making an insulation blanket unnecessary.
Water heater life depends upon water quality, water pressure and the
environment in which the water heater is installed. Water heaters are
sometimes installed in locations where leakage may result in property
damage, even with the use of a drain pan piped to a drain. However,
unanticipated damage can be reduced or prevented by a leak detector
or water shut-off device used in conjunction with a piped drain pan.
These devices are available from some plumbing supply wholesalers
and retailers, and detect and react to leakage in various ways:
Should you choose to apply an insulation blanket to this heater, you
should follow these instructions below. Failure to follow these
instructions can result in fire, serious personal injury, or death.
•
•
•
Do not cover the temperature and pressure relief (T & P) valve
with an insulation blanket.
Do not cover the instruction manual. Keep it on the side of the
water heater or nearby for future reference.
• Sensors mounted in the drain pan that trigger an alarm or turn off
the incoming water to the water heater when leakage is detected.
Do obtain new warning and instruction labels for placement on
the blanket directly over the existing labels.
• Sensors mounted in the drain pan that turn off the water supply to
the entire home when water is detected in the drain pan.
INSTALLING THE NEW WATER HEATER
WATER PIPING
This water heater shall not be connected to any heating systems or
component(s) used with a non-potable water heating appliance.
Use properly sized water heaters for spa or hot tub use.
Toxic chemicals, such as those used for boiler treatment shall not
be introduced into this system.
Water supply systems may, because of such events as high line
pressure, frequent cut-offs, the effects of water hammer among others,
have installed devices such as pressure reducing valves, check
valves, back flow preventers, etc. to control these types of problems.
When these devices are not equipped with an internal by-pass, and
no other measures are taken, the devices cause the water system to
be closed. As water is heated, it expands (thermal expansion) and
closed systems do not allow for the expansion of heated water.
HOTTER WATER CAN SCALD:
Water heaters are intended to produce hot water. Water heated to a
temperature which will satisfy space heating, clothes washing, dish
washing, cleaning and other sanitizing needs can scald and permanently
injure you upon contact. Some people are more likely to be permanently
injured by hot water than others. These include the elderly, children,
the infirm, or physically/mentally disabled. If anyone using hot water in
your home fits into one of these groups or if there is a local code or
state law requiring a certain temperature water at the hot water tap,
then you must take special precautions. In addition to using the lowest
possible temperature setting that satisfies your hot water needs, a
means such as a mixing valve should be used at the hot water taps
used by these people or at the water heater. Valves for reducing point
of use temperature by mixing cold and hot water are also available.
The water within the water heater tank expands as it is heated and
increases the pressure of the water system. If the relieving point of
the water heater’s temperature-pressure relief valve is reached, the
valve will relieve the excess pressure. The temperature-pressure
relief valve is not intended for the constant relief of thermal
expansion. This is an unacceptable condition and must be corrected.
It is recommended that any devices installed which could create a
closed system have a by-pass and/or the system have an expansion
tank or device to relieve the pressure built by thermal expansion in
the water system. Expansion tanks are available for ordering through
a local plumbing contractor. Contact the local water supplier and/or
a service agency for assistance in controlling these situations.
Consult a Qualified Installer or Service Agency. Follow manufacturer’s
instructions for installation of the valves. Before changing the factory
setting on the thermostat, read the “Temperature Regulation” section in
this manual.
7
NOTE: To protect against untimely corrosion of hot and cold
water fittings, it is strongly recommended that di-electric unions
or couplings be installed on this water heater when connected
to copper pipe.
WATER PIPING PRESSURE TEST
This section is only for the manufacturer installing the water
heater when the installation is to comply with H.U.D.
Standards.
When testing the water ways, H.U.D. Standards state: “Water
distribution system: All water piping in the water distribution
system shall be subjected to a pressure test. The test shall
be made by subjecting the system to air or water at 100 psi
for 15 minutes without loss of pressure. When air pressure
is used, the water heater shall not be connected during
the test.”
Figure 3 shows the typical attachment of the water piping to the water
heater.Thewaterheaterisequippedwith3/4inchNPT water connections.
NOTE: If using copper tubing, solder tubing to an adapter before
attaching the adapter to the cold water inlet connection. Do not
solder the cold water supply line directly to the cold water inlet,
it will harm the dip tube and damage the tank.
FIGURE 3.
8
The Discharge Pipe:
TEMPERATURE- PRESSURE RELIEF VALVE
• Shall not be smaller in size than the outlet pipe size of the valve,
or have any reducing couplings or other restrictions.
• Shall not be plugged or blocked.
• Shall be of material listed for hot water distribution.
• Shall be installed so as to allow complete drainage of both the
temperature-pressure relief valve, and the discharge pipe.
• Shall terminate at an adequate drain.
• Shall not have any shut-off valve between the relief valve and
tank nor in the discharge pipe.
This heater is provided with a properly certified combination
temperature - pressure relief valve by the manufacturer.
The valve is certified by a nationally recognized testing laboratory
that maintains periodic inspection of production of listed
equipment of materials as meeting the requirements for Relief
Valves for Hot Water Supply Systems, ANSI Z21.22 • CSA 4.4,
and the code requirements of ASME.
If replaced, the valve must meet the requirements of local codes,
but not less than a combination temperature and pressure relief
valve certified as indicated in the above paragraph.
The temperature-pressure relief valve must be manually operated
at least once a year. Caution should be taken to ensure that (1) no
one is in front of or around the outlet of the temperature-pressure
relief valve discharge line, and (2) the water manually discharged
will not cause any bodily injury or property damage because the
water may be extremely hot.
The valve must be marked with a maximum set pressure not to
exceed the marked hydrostatic working pressure of the water heater
(150 psi = 1,035 kPa) and a discharge capacity not less than the
water heater input rate as shown on the model rating plate.
For safe operation of the water heater, the relief valve must not
be removed from its designated opening nor plugged.
The temperature-pressure relief valve must be installed directly into
the fitting of the water heater designed for the relief valve. Position
the valve downward and provide tubing so that any discharge will
exit only within 6 inches (153 mm) above an adequate drain, or
external to the building or structure. Be certain that no contact is
made with any live electrical part. The discharge opening must not
be blocked or reduced in size under any circumstances. Excessive
length, over 30 feet (9.14 m), or use of more than four elbows can
cause restriction and reduce the discharge capacity of the valve.
No valve or other obstruction is to be placed between the relief valve
and the tank. Do not connect tubing directly to discharge drain
unless a 6 inch air gap is provided. The relief valve must be allowed
to discharge water in sufficient quantities, should circumstances
demand, to prevent bodily injury, hazard to life, or property damage.
If the discharge pipe is not connected to a drain or other suitable
means, the water flow may cause property damage.
FIGURE 4.
9
If after manually operating the valve, it fails to completely reset and
continues to release water, immediately close the cold water inlet to
the water heater, follow the draining instructions, and replace the
temperature-pressure relief valve with a new one.
T&P VALVE and PIPE INSULATION (On Selected Models)
FILLING THE WATER HEATER
Never use this water heater unless it is completely full of
water. To prevent damage to the tank and heating element,
the tank must be filled with water. Water must flow from the
hot water faucet before turning “ON” electrical supply to the
water heater. The manufacturer will not warrant any elements
damaged by failure to follow instructions.
Remove insulation for T&P Valve and pipe connections from carton.
Fit pipe insulation over the incoming cold water line and the hot water
line. Make sure that the insulation is against the top cover of the heater.
Fit T&P Valve insulation over valve. Make sure that the insulation
does not interfere with the lever or outlet of the T&P valve.
To fill the water heater with water:
Secure all insulation using tape.
1. Close the water heater drain valve by turning the handle to
the right (clockwise). The drain valve is on the lower front of
the water heater.
PIPE INSULATION
2. Open the cold water supply valve to the water heater.
NOTE: The cold water supply valve must be left open
when the water heater is in use.
3. To insure complete filling of the tank, allow air to exit by
opening the nearest hot water faucet. Allow water to run
until a constant flow is obtained. This will let air out of the
water heater and the piping.
4. Check all water piping and connections for leaks. Repair
as needed.
5. Never alter or modify the certified construction of the water
heater or its components, or bypass any safety features.
Doing so voids all warranties.
FIGURE 5.
10
WIRING DIAGRAMS
FOR ACTUAL WIRING CIRCUIT OF UNIT - REFERENCE CIRCUIT TYPE LISTED ON RATING PLATE.
FIGURE 6.
11
WIRING
1. Provide a way to easily shut off the electric power when working
on the water heater. This could be with a circuit breaker or fuse
block in the entrance box or a separate disconnect switch.
2. Install and connect a circuit directly from the main fuse or circuit
breaker box. This circuit must be the right size and have its own
fuse or circuit breaker.
3. If metal conduit is used for the grounding conductor:
Never use water heater unless it is completely full of water. To prevent
damage to the tank and heating element, the tank must be filled
with water. Water must flow from the hot water faucet before turning
on power.
A. The grounding electrode conductor shall be of copper,
aluminum, or copperclad aluminum. The material shall be of
one continuous length without a splice or joint.
B. Rigid metal conduit, intermediate metal conduit, or electrical,
metallic tubing may be used for the grounding means if conduit
or tubing is terminated in fittings approved for grounding.
You must provide all wiring of the proper size outside of the water
heater. You must obey local codes and electric company
requirements when you install this wiring.
C. Flexible metal conduit or flexible metallic tubing shall be
permitted for grounding if all the following conditions are met:
If you are not familiar with electric codes and practices, or if you
have any doubt, even the slightest doubt, in your ability to connect the
wiring to this water heater, obtain the service of a competent electrician.
Contact a local electrical contractor and/or the local electric utility.
•
•
The length in any ground return path does not exceed 6 feet.
The circuit conductors contained therein are protected by
overcurrent devices rated at 20 amperes or less.
•
The conduit or tubing is terminated in fittings approved for
grounding.
For complete grounding details and all allowable exceptions, refer
to the current edition of the National Electrical Code NFPA 70.
4. A standard 1/2” conduit opening has been made in the water
heater junction box for the conduit connections.
5. Use wire nuts and connect the power supply wiring to the wires
inside the water heater’s junction box.
6. The water heater must be electrically “grounded” by the installer.
A green ground screw has been provided on the water heater’s
junction box. Connect ground wire to this location.
7. Replace the wiring junction cover using the screw provided.
WATER HEATERS EQUIPPED FOR ONE VOLTAGE ONLY: This
water heater is equipped for one type voltage only. Check the rating
plate near the bottom access panel for the correct voltage. DO NOT
use this water heater with any voltage other than the one shown on
the model rating plate. Failure to use the correct voltage can cause
problems which can result in DEATH, SERIOUS BODILY INJURY,
OR PROPERTY DAMAGE. If you have any questions or doubts
consult your electric company.
If wiring from your fuse box or circuit breaker box was aluminum for
your old water heater, replace it with copper wire. If you wish to
reuse the existing aluminum wire, have the connection at the water
heater made by a competent electrician. Contact a local electrical
contractor and/or the local electric utility.
FIGURE 7.
12
TEMPERATURE REGULATION
TEMPERATURE ADJUSTMENT
To change the temperature setting:
NOTE: It is not necessary to adjust the upper thermostat. However, if
it is adjusted above the factory set point (120°F (49°C)) it is
recommended that it not be set higher than the lower thermostat setting.
HOTTER WATER CAN SCALD: Water heaters are intended
to produce hot water. Water heated to a temperature which
will satisfy space heating, clothes washing, dish washing,
and other sanitizing needs can scald and permanently injure
you upon contact. Some people are more likely to be
permanently injured by hot water than others. These include
the elderly, children, the infirm, or physically/mentally disabled.
If anyone using hot water in your home fits into one of these
groups or if there is a local code or state law requiring a
certain temperature water at the hot water tap, then you
must take special precautions. In addition to using the lowest
possible temperature setting that satisfies your hot water
needs, a means such as a mixing valve, should be used at
the hot water taps used by these people or at the water
heater. Mixing valves are available from your local plumbing
contractor. Follow manufacturer’s instructions for installation
of the valves. Before changing the factory setting on the
thermostat, see Figure 8.
1. Turn off the heater electrical supply. Do not attempt to adjust
thermostat with power on.
2. Remove the thermostat access panels and covers from the
thermostats. Do not remove the plastic personnel protectors
covering the thermostats.
3. Using a flat tip screwdriver, rotate the adjustment knob to
the desired temperature setting.
4. Replace the covers and access panels and turn on heater
electrical supply.
Never allow small children to use a hot water tap or to draw
their own bath water. Never leave a child or handicapped person
unattended in a bathtub or shower.
It is recommended that lower water temperatures be used
to avoid the risk of scalding. It is further recommended,
in all cases, that the water temperature thermostat be set
for the lowest temperature which satisfies your hot water
needs. This will also provide the most energy efficient
operation of the water heater. Thermostat(s) are factory
set at 120°F (49°C) unless specified differently by state
requirements.
TEMPERATURE SETTINGS
It is recommended that the dial be set lower whenever possible.
Temperature
Setting
Time to Produce 2nd & 3rd
Degree Burns on Adult Skin
160°F (71°C)
150°F (66°C)
140°F (60°C)
130°F (54°C)
120°F (49°C)
About 1/2 second
About 1-1/2 seconds
Less than 5 seconds
About 30 seconds
KEEPING THE THERMOSTAT SETTING AT 120°F (49°C)
WILL REDUCE THE RISK OF SCALDS.
More than 5 minutes
Figure 8 shows the approximate time-to-burn relationship for
normal adult skin.
FIGURE 8.
13
FOR YOUR INFORMATION
Do not remove the anode leaving the tank unprotected. By doing
THERMAL EXPANSION
so, all warranty on the water heater tank is voided.
“AIR” IN HOT WATER FAUCETS
Water supply systems may, because of such events as high line
pressure, frequent cut-offs, the effects of water hammer among others,
have installed devices such as pressure reducing valves, check valves,
back flow preventers, etc. to control these types of problems. When
these devices are not equipped with an internal by-pass, and no
other measures are taken, the devices cause the water system to be
closed. As water is heated, it expands (thermal expansion) and closed
systems do not allow for the expansion of heated water.
HYDROGEN GAS: Hydrogen gas can be produced in a hot water
system that has not been used for a long period of time (generally
two weeks or more). Hydrogen gas is extremely flammable and
explosive. To prevent the possibility of injury under these conditions,
we recommend the hot water faucet, located farthest away, be
opened for several minutes before any electrical appliances which
are connected to the hot water system are used (such as a
dishwasher or washing machine). If hydrogen gas is present, there
will probably be an unusual sound similar to air escaping through
the pipe as the hot water faucet is opened. There must be no smoking
or open flame near the faucet at the time it is open.
The water within the water heater tank expands as it is heated and
increases the pressure of the water system. If the relieving point of
the water heater’s temperature-pressure relief valve is reached, the
valve will relieve the excess pressure. The temperature-pressure
relief valve is not intended for the constant relief of thermal
expansion. This is an unacceptable condition and must be corrected.
It is recommended that any devices installed which could create a
closed system have a by-pass and/or the system have an expansion
tank or device to relieve the pressure built by thermal expansion in
the water system. Expansion tanks are available for ordering through
a local plumbing contractor. Contact the local water heater supplier
or service agency for assistance in controlling these situations.
HIGH WATER TEMPERATURE SHUT OFF SYSTEM
A non-adjustable high temperature limit control operates
before steam temperatures are reached. The high limit is
in the same area as the upper thermostat and must be
reset manually when it operates. BECAUSE THE HIGH LIMIT
OPERATES ONLY WHEN ABNORMALLY HIGH WATER
TEMPERATURES ARE PRESENT, IT IS IMPORTANT THAT A
QUALIFIED SERVICE AGENT BE CONTACTED TO DETERMINE
THE REASON FOR OPERATION BEFORE RESETTING.
STRANGE SOUNDS
Possible noises due to expansion and contraction of some metal
parts during periods of heat-up and cool-down do not necessarily
represent harmful or dangerous conditions.
OPERATIONAL CONDITIONS
WATER ODOR
In each water heater there is installed at least one anode rod (see
parts sections) for corrosion protection of the tank. Certain water
conditions will cause a reaction between this rod and the water.
The most common complaint associated with the anode rod is one
of a “rotten egg smell” in the hot water. This odor is derived from
hydrogen sulfide gas dissolved in the water. The smell is the result
of four factors which must all be present for the odor to develop:
A. A concentration of sulfate in the supply water.
B. Little or no dissolved oxygen in the water.
C. A sulfate reducing bacteria which has accumulated within the
water heater (this harmless bacteria is nontoxic to humans).
D. An excess of active hydrogen in the tank. This is caused by the
corrosion protective action of the anode.
• Turn off the heater electrical supply. Do not attempt to reset
thermostat with power on.
• Remove the screw(s) securing the outer door and remove door.
• Remove or fold up the insulation to expose the reset button.
• Reset the high limit by pushing in the red button marked “RESET”.
Smelly water may be eliminated or reduced in some water heater
models by replacing the anode(s) with one of less active material, and
then chlorinating the water heater tank and all hot water lines. Contact
the local water heater supplier or service agency for further information
concerning anAnode Replacement Kit and this chlorination treatment.
If the smelly water persists after the anode replacement and
chlorination treatment, we can only suggest that chlorination or aeration
of the water supply be considered to eliminate the water problem.
• Replace the insulation so that it completely covers the thermostat
and element.
• Replace the outer door.
• Turn “ON” electric power to the water heater.
14
PERIODIC MAINTENANCE
If after manually operating the valve, it fails to completely reset and
ANODE ROD INSPECTION
continues to release water, immediately close the cold water inlet to
the water heater, follow the draining instructions, and replace the
temperature-pressure relief valve with a new one.
If the temperature-pressure relief valve on the appliance weeps or
discharges periodically, this may be due to thermal expansion. You
may have a check valve installed in the water line or a water meter
with a check valve. Consult your local water supplier or service
agency for further information. Do not plug or remove the
temperature-pressure relief valve.
The anode rod is used to protect the tank from corrosion. Most hot water
tanks are equipped with an anode rod. The submerged rod sacrifices
itself to protect the tank. Instead of corroding the tank, water ions attack
and eat away the anode rod. This does not affect the water’s taste or
color.Therodmustbemaintainedtokeepthetankinoperatingcondition.
DRAINING
NOTE: Artificially softened water is exceedingly corrosive because the
process substitutes sodium ions for magnesium and calcium ions. The
use of a water softener may decrease the life of the water heater tank.
Anode deterioration depends on water conductivity, not necessarily water
condition. A corroded or pitted anode rod indicates high water conductivity
and should be checked and/or replaced more often than an anode rod
that appears to be intact. Replacement of a depleted anode rod can
extend the life of your water heater. Inspection should be conducted by
a qualified technician, and at a minimum should be checked every three
years. Typical (but not all) signs of a depleted anode rod are as follows:
•
•
The majority of the rods diameter is less than 3/8”
Significant sections of the support wire (approximately 1/3 or more
of the anode rod’s length) are visible.
The water heater should be drained if being shut down during freezing
temperatures. Also periodic draining and cleaning of sediment from
the tank may be necessary.
If the anode rod shows signs of either or both it should be replaced.
NOTE: Whether re-installing or replacing the anode rod, check for
any leaks and immediately correct if found.
1. Turn electrical supply “OFF”.
2. CLOSE the cold water inlet valve to the water heater.
TEMPERATURE-PRESSURE RELIEF VALVE OPERATION
3. OPEN a nearby hot water faucet and leave open to allow for
draining.
4. Connect a hose to the drain valve and terminate to an adequate
drain.
5. OPEN the water heater drain valve to allow for tank draining.
NOTE: If the water heater is going to be shut down and
drained for an extended period, the drain valve should be
left open with hose connected allowing water to terminate
to an adequate drain.
6. Close the drain valve.
7. Follow the instructions in the “Filling the Water Heater” section.
The temperature-pressure relief valve must be manually operated
at least once a year.
THERMOSTAT REMOVAL / REPLACEMENT
When checking the temperature-pressure relief valve operation, make sure
that (1) no one is in front of or around the outlet of the temperature-pressure
relief valve discharge line, and (2) that the water discharge will not cause
any property damage, as the water may be extremely hot, see Figure 9.
FIGURE 9.
15
1. Turn “OFF” the electric power supply to the water heater.
2. Remove the outer door. Remove or fold up the insulation pad.
4. Disconnect wires from thermostat and slide out of the bracket.
5. Remove the thermostat from behind the thermostat bracket.
3. A.
Models with lower thermostat without high limit: Lift
out the tab as shown below to unclip the terminal cover
from the thermostat. The terminal cover can now be
removed from the thermostat.
6. Place the new lower thermostat in the bracket making sure it fits
firmly against the tank.
7. Attach the wires to the new thermostat.
NOTE: Some of the terminals may require straight-in wiring
through an eye-opening. If wires are now looped, recut and
strip wire 3/8” to a straight length and insert.
8. Put plastic terminal cover back in place.
9. Replace the insulation to cover the thermostat.
10.Replace outer door then turn the electric power on.
ELEMENT CLEANING / REPLACEMENT
NOTE: These instructions are written for element cleaning and
element replacement for the lower element.
To remove the element from the tank in order to clean or replace it:
1. Before beginning turn “OFF” the electric power supply to the water
heater.
2. Turn off the water supply to the water heater at the water shut-off
valve or water meter, see Figure 12.
FIGURE 10.
B.
Models with Upper or Lower Thermostat with High
Limit: Lift out the tab as shown below to unclip the terminal
cover from the thermostat. The terminal cover can now be
removed from the thermostat.
FIGURE 12.
3. Attach a hose to the water heater drain valve and put the other
end in a floor drain or outdoors. Open the water heater drain
valve. Open a nearby hot water faucet which will relieve pressure
in the water heater and speed draining.
FIGURE 13.
FIGURE 11.
16
The water passing out of the drain valve may be extremely hot. To
avoid being scald, make sure all connections are tight and that the
water flow is directed away from any person.
B.
Models with Upper or Lower Thermostat with High
Limit: Lift out the tab as shown below to unclip the terminal
cover from the thermostat. The terminal cover can now be
removed from the thermostat.
4. Remove the screw(s) securing the outer door, and remove door.
FIGURE 14.
5. Remove or fold up the insulation.
FIGURE 17.
7. Disconnect the two wires on the element and unscrew the old
element from the tank.
FIGURE 15.
6. A.
Models with lower thermostat without high limit: Lift
out the tab as shown below to unclip the terminal cover
from the thermostat. The terminal cover can now be
removed from the thermostat.
FIGURE 18.
8. Clean the area around the element opening. Remove any
sediment from or around the element opening and inside the tank.
9. If you are cleaning the element you have removed, do so by
scraping or soaking in vinegar or a deliming solution.
NOTE: Replacement elements must (1) be the same voltage and
(2) no greater wattage than listed on the model rating plate
affixed to the water heater.
10. A new gasket should be used in all cases to prevent a possible
water leak. Place the new element gasket on the threaded side
of the cleaned or new element and screw into tank, securing
tightly using an element wrench.
FIGURE 19.
FIGURE 16.
17
11.Close the water heater drain valve by turning the handle to the
right (clockwise). The drain valve is on the lower front of the
water heater.
12.Open the cold water supply valve to the water heater.
NOTE: The cold water supply valve must be left open when
the water heater is in use.
13.To insure complete filling of the tank, allow air to exit by opening
the nearest hot water faucet. Allow water to run until a constant
flow is obtained. This will let air out of the water heater and the piping.
FIGURE 21.
DRAIN VALVE WASHER REPLACEMENT
(See Figure 22)
1. Follow “Draining” instructions.
Never use this water heater unless it is completely full of water. To
prevent damage to the tank and heating element, the tank must be
filled with water. Water must flow from the hot water faucet before
turning “ON” power. The manufacturer will not warrant any elements
damaged by failure to follow instructions.
2. Turning counter clockwise (
screw handle.
), remove the hex cap below the
3. Remove the washer and put the new one in place.
4. Screw the handle and cap assembly back into the drain valve
and retighten using a wrench. DO NOT OVER TIGHTEN.
14.Check element for water leaks. If leakage occurs, tighten element
or repeat Steps 2 and 3, remove element and reposition gasket.
Then repeat Steps 10 through 14.
5. Follow instructions in the “Filling The Water Heater” section.
6. Check for leaks.
15.Reconnect the two wires to the element and then check to make
sure the thermostat remains firmly against the surface of the tank.
FIGURE 22.
SERVICE
FIGURE 20.
If a condition persists or you are uncertain about the operation of
the water heater contact a service agency.
16.Replace terminal cover on thermostat making sure the locking
tabs on the terminal cover are in place.
Use this guide to check a “Leaking” water heater. Many suspected
“Leakers” are not leaking tanks. Often the source of the water can
be found and corrected.
17.Replace the insulation so that it covers the thermostat and
element, see Figure 21.
18.Replace outer door.
If you are not thoroughly familiar with your water heater and safety
practices, contact a qualified installer to check the water heater.
19.Turn “ON” electric power to water heater.
18
LEAKAGE CHECKPOINTS
Read this manual first. Then before checking the water heater make
sure the electrical power supply has been turned “OFF” before
checking the tank for leakage.
*A. Condensation and dripping may be seen on pipes if the water
temperature is low in humid weather or pipe connections may
be leaking.
*B. The anode rod fitting may be leaking.
C. Small amounts of water from temperature-pressure relief valve
may be due to thermal expansion or high water pressure in
your area. If the valve is not piped to an open drain the released
water could be mistaken for a leaking heater, see “Thermal
Expansion” section.
*D. The temperature-pressure relief valve may be leaking at the
tank fitting.
E. Water on the side of the tank may be condensation due to the
panel or insulation not being in place.
F. Water from a drain valve may be due to the valve being slightly
opened.
FIGURE 23.
*G. The drain valve may be leaking at the tank fitting.
*H. Water in the water heater bottom or on the floor may be from
condensation, loose connections, or the relief valve. DO NOT
replace the water heater until a full inspection of all possible
water sources is made and necessary corrective steps taken.
Leakage from other appliances, water lines, or ground seepage
should also be checked.
*
To check where threaded portion enters tank, insert cotton swab
between jacket opening and fitting. If cotton is wet, follow
“Draining” instructions in the “Periodic Maintenance” section
and then remove fitting. Put pipe dope or teflon tape on the
threads and replace. Then follow “Filling the Water Heater”
instructions in the “Installing the New Water Heater” section.
19
TROUBLESHOOTING GUIDELINES
These guidelines should be utilized by a qualified service agent.
Problem
Possible Cause(s)
Corrective Action
Tighten threaded connections.
Improperly sealed, hot or cold supply
connection, relief valve or drain valve.
WATER LEAKS
(See Leakage Checkpoints on 19)
Inspect other appliances near water heater.
Leakage from other appliances or water lines.
No power to heater.
Turn on electrical switch. Check for blown
fuses or tripped breaker.
NO HOT WATER
Reset. Check for source of trouble and correct.
Replace thermostat.
High Temperature Limit Switch open.
Non-functioning upper thermostat.
Replace thermostats.
INSUFFICIENT HOT WATER
Non-functioning thermostats.
Non-functioning lower element.
Improper calibration.
Replace element.
Replace thermostats.
Set thermostats to desired temperature.
Drain. Determine if water treatment is needed.
Thermostats set too low.
Sediment or lime in tank.
Install adequate water heater.
Correct piping.
Heater too small for job.
Wrong piping connections.
Leaking faucets.
Repair faucets.
Review and reduce hot water consumption.
Insulate piping.
Wasted hot water.
Long runs of exposed pipe.
Hot water piping on outside wall.
Improper Calibration.
Insulate piping.
Replace thermostats.
Set thermostat to desired setting.
Drain. Flush-Provide water treatment if needed.
Install adequate heater.
Correct piping.
HIGH OPERATION COSTS
Thermostats set too high.
Sediment or lime in tank.
Heater too small for job.
Wrong piping connections.
Leaking faucets.
Repair faucets.
Review and reduce hot water consumption.
Insulate piping.
Wasted hot water.
Long runs of exposed piping.
Hot water piping in exposed wall.
Non-functioning upper element.
Non-functioning lower element.
Excessive water pressure.
Insulate piping.
SLOW HOT WATER RECOVERY
DRIP FROM RELIEF VALVE
Replace element.
Replace element.
Use Pressure Reducing Valve and Pressure
Relief Valve.
See “Thermal Expansion” in the For Your
Information section.
Closed system.
THERMOSTAT DOES NOT SHUT OFF
Replace thermostats.
Replace thermostats.
Non-functioning thermostats.
Improper calibration.
See “Operational Conditions” in the For Your
Information section.
Sulfides in the water.
WATER ODOR
WATER HEATER SOUNDS
Contact dealer to clean or replace elements.
Scale accumulation on elements.
20
REPAIR PARTS LIST
Now that you have purchased this water heater, should a
LOWBOY AND UPRIGHT ELECTRIC MODELS
(Single and Dual Element)
need ever exist for repair parts or service, simply contact the
company it was purchased from or the manufacturer listed on
the rating plate on the water heater.
Key No. Part Description
Be sure to provide all pertinent facts when you call or visit.
1
2
Temperature-Pressure Relief Valve
Secondary Anode Rod/Nipple w/Heat Trap*
Element w/Gasket
Selling prices will be furnished on request or parts will be
shipped at prevailing prices and you will be billed
accordingly.
3
4
Element Gasket
The model number of your Water Heater will be found on the
rating plate located above or adjacent to outer door.
5
Lower Outer Door
6
Terminal Cover (Double Element)
Upper Thermostat w/Hi Limit (Double Element)
Terminal Cover
WHEN ORDERING REPAIR PARTS, ALWAYS GIVE THE
FOLLOWING INFORMATION:
7
8
•
•
•
MODEL NUMBER
SERIAL NUMBER
VOLTAGE AND ELEMENT WATTAGE
9
Lower Thermostat w/Hi Limit
Terminal Cover
10
11
12
13
14
15
16
17
18
19
20
**
Lower Thermostat
•
PART DESCRIPTION
Thermostat Bracket (ea.)
Drain Valve
THIS IS A REPAIR PARTS LIST, NOT A PACKING LIST.
Primary Anode
Dip Tube
Nipple w/H
Upper Oute
Base Pan w
Pipe Insula
T & P Insul
Instruction
* If Applicable
** Not Illustrated
21
REPAIR PARTS LIST
COMPACT OR MANUFACTURED (MOBILE) HOME ELECTRIC MODELS
Key No. Part Description
1
2
Temperature-Pressure Relief Valve
Outlet Nipple Assembly
Inlet Nipple
13
14
15
16
17
18
19
20
21
22
**
Upper Outer Door
Upper Thermostat w/Hi/Limit
Anode Rod
3
4
Junction Box Cover
Upper and Lower Element
Element Gasket
Drain Valve
5
Base Pan w/Side Drain
Conduit Bracket
Pipe Insulation*
T & P Insulation*
Dip Tube
6
7
Thermostat Bracket (ea.)
Lower Thermostat
8
9
Terminal Cover
10
11
12
Lower Thermostat w/Hi Limit
Terminal Cover
Plug
Instruction Manual
Lower Outer Door
* If Applicable
** Not Illustrated
ACTUAL MODEL AND ILLUSTRATION MAY VARY DEPENDENT ON MODEL CAPACITY AND TYPE.
SOME MODELS HAVE ALTERNATE INLET, OUTLET AND T&P VALVE LOCATIONS. THESE
ALTERNATE LOCATIONS ARE IDENTIFIED BY THE LABELING ON THE UNIT.
Now that you have purchased this water heater, should a need
ever exist for repair parts or service, simply contact the company
it was purchased from or the manufacturer listed on the rating
plate on the water heater.
WHEN ORDERING REPAIR PARTS, ALWAYS GIVE THE
FOLLOWING INFORMATION:
•
•
•
•
MODEL NUMBER
Be sure to provide all pertinent facts when you call or visit.
SERIAL NUMBER
Selling prices will be furnished on request or parts will be
shipped at prevailing prices and you will be billed accordingly.
VOLTAGE AND ELEMENT WATTAGE
PART DESCRIPTION
The model number of your Water Heater will be found on the
rating plate located above or adjacent to outer door.
THIS IS A REPAIR PARTS LIST, NOT A PACKING LIST.
22
REPAIR PARTS LIST
TABLE TOP ELECTRIC MODELS
Key No. Part Description
1
2
Porcelain Top
Temperature and Pressure Relief Valve
Primary Anode Rod
Upper Thermostat w/Hi Limit
Dip Tube
3
4
5
6
Element w/Gasket
Element Gasket
7
8
Thermostat Bracket (ea.)
Terminal Cover
9
10
11
12
13
14
15
16
**
Outer Door (ea.)
Lower Thermostat w/Hi Limit
Terminal Cover
Lower Thermostat
Drain Access Door
Drain Valve
Toe Panel
Instruction Manual
** Not Illustrated
WHEN ORDERING REPAIR PARTS, ALWAYS GIVE THE
FOLLOWING INFORMATION:
Now that you have purchased this water heater, should a need
ever exist for repair parts or service, simply contact the company
it was purchased from or the manufacturer listed on the rating
plate on the water heater.
•
•
•
•
MODEL NUMBER
Be sure to provide all pertinent facts when you call or visit.
SERIAL NUMBER
VOLTAGE AND ELEMENT WATTAGE
PART DESCRIPTION
Selling prices will be furnished on request or parts will be
shipped at prevailing prices and you will be billed accordingly.
The model number of your Water Heater will be found on the
rating plate located under or adjacent to outer door.
THIS IS A REPAIR PARTS LIST, NOT A PACKING LIST.
23
RESIDENTIAL ELECTRIC WARRANTY
THIS WARRANTY IS APPLICABLE TO THE ORIGINAL
This warranty shall apply only when the heater is:
OWNER ONLY. In accordance with the warranty terms and
conditions specified below.
•
•
•
owned by the original purchaser;
installed for indoor operation only;
used at temperatures not exceeding the maximum
calibrated setting of its thermostat;
used at water pressure not exceeding the working
pressure shown on the heater;
filled with potable water, free to circulate at all times
and with the tank free of damaging water sediment
or scale deposits;
used in a non-corrosive and non-contaminated
atmosphere;
used with factory approved anode(s) installed;
in its original installation location;
in the United States, its territories or possessions,
and Canada;
sized in accordance with proper sizing techniques
for residential water heaters;
bearing a rating plate which has not been altered,
defaced or removed except as required by the
warrantor;
used in an open system or in a closed system with
a properly sized and installed thermal expansion tank;
connected to the proper voltage or:
A. O. Smith Corporation (the warrantor) will furnish the
ORIGINAL OWNER, 1) a replacement A. O. Smith water
heater of equivalent size and current model if the glasslined
tank in this water heater leaks and, 2) a replacement part for
any component part which fails.
•
•
THE A. O. SMITH WATER HEATERS REPLACEMENT
MODEL OR PART WILL BE WARRANTED FOR ONLY THE
UNEXPIRED PORTION OF THE ORIGINAL WARRANTY.
The warranty period will be determined by the original date
of purchase of the water heater, or in the absence of a Bill of
Sale verifying said date, from the date of manufacture
indicated on rating plate affixed to this water heater. This
warranty is not transferrable and applies to models listed
below:
•
•
•
•
•
•
Series
Tank
Parts
Conservationist®
10-year
10-year
PXHT, PXHS
ProMax® 10-Year Models
10-year
6-year
•
PCRT, PCRS, PCT, PCS, PCL, PCLN, PCJ, PLJC, PLSC
ProMax® 6-Year Models
6-year 6-year
•
•
•
ECRT, ECRS, ECT, ECS, ECL, EJC, EJCT, ECJ,
ELJC, ESTT, ELSC, ECLN, ECJN, EJCS
operated at the factory rated input;
installed with no attempted, nor actual modification
or alteration of the water heater’s design in any way,
including but not limited to, the attachment of non-
company approved appliances or equipment.
Energy-Saver 5-Year Models
5-year
1-year
ESM,
When the water heater has been used for other than single
family residential application;
Any accident to the water heater or any part thereof
(including freezing, fire, floods, or lightning), any misuse,
abuse or alteration of it, any operation of it in a modified
form, any operation of the water heater on desalinated
(deionized) water, or any damage caused by attempts to
repair tank leaks or parts, will void this warranty. This
warranty does not cover water heaters replaced for
cosmetic reasons or for reasons of noise, taste, odor,
discolored and/or rusty water. This warranty does not apply
to water heaters used to heat pools, whirlpools or hot tubs
or used for space heating where its sizing does not conform
with specifications of the heating component manufacturer.
1. The tank warranty shall be reduced to 1 year for 6 year
models and to 3 years for 10 year models.
2. The parts warranty shall be reduced to 1 year for all
models.
CONDITIONS AND EXCEPTIONS
This warranty shall apply only when the water heater is
installed and operated in accordance with 1) all local fire codes
and plumbing codes, ordinances and regulations, 2) the
printed instructions provided with it, 3) good industry practices,
and 4) proper safety practices such as but not limited to a
properly sized drain pan if installed in an area where leakage
from the tank or its connections would result in damage to
the area adjacent to the heater. In addition, a new temperature
and pressure relief valve, certified by the Canadian Gas
Association must have been properly installed and piped to
the nearest drain.
This warranty gives you specific legal rights, and you may
have other rights which vary under the laws of each state.
If any provision of this warranty is prohibited or invalid
under applicable state law, that provision shall be
ineffective to the extent of the prohibition or invalidity
24
Dealer replacements are made subject to in-warranty
validation by warrantor.
without invalidating the remainder of the affected provision
or the other provisions of this warranty.
PROOF OF PURCHASEAND PROOF OF INSTALLATION
DATEARE REQUIRED TO SUPPORT WARRANTY CLAIM
FROM ORIGINAL OWNER. THIS FORM DOES NOT
CONSTITUTE PROOF OF PURCHASE OR PROOF OF
INSTALLATION.
SERVICE AND LABOR RESPONSIBILITY
UNDER THIS LIMITED WARRANTY, THE WARRANTOR
WILL PROVIDE ONLY A REPLACEMENT WATER
HEATER OR PART THEREOF. THE OWNER IS
RESPONSIBLE FOR ALL OTHER COSTS. Such costs
may include but are not limited to:
DISCLAIMERS
a. Labor charges for service, removal, or reinstallation
of the water heater or part thereof.
NO EXPRESSED WARRANTY HAS BEEN OR WILL BE
MADE IN BEHALF OF THE WARRANTOR WITH
RESPECTTO THE MERCHANTABILITY OF THE HEATER
OR THE INSTALLATION, OPERATION, REPAIR OR
REPLACEMENT OF THE HEATER OR PARTS. THE
WARRANTOR SHALL NOT BE RESPONSIBLE FOR
WATER DAMAGE, LOSS OF USE OF THE UNIT,
INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL
PROPERTY, OR OTHER CONSEQUENTIAL DAMAGE.
THE WARRANTOR SHALL NOT BE LIABLE BY VIRTUE
OF THIS WARRANTY OR OTHERWISE FOR DAMAGE
TO ANY PERSONS OR PROPERTY, WHETHER DIRECT
OR INDIRECT, AND WHETHER ARISING IN CONTRACT
OR IN TORT.
b. Shipping and delivery charges for forwarding the new
water heater or replacement part from the nearest
distributor and returning the claimed defective heater
or part to such distributor.
c. All cost necessary or incidental for handling and
administrative charges, and for any materials and/or
permits required for installation of the replacement
heater or part.
LIMITATION ON IMPLIED WARRANTIES
Implied warranties, including any warranty of
merchantability imposed on the sale of this heater under
state law are limited to one year duration for the heater
or any of its parts. Some states do not allow limitations
on how long an implied warranty lasts, so the above
limitations may not apply to you.
Should governmental regulations or industry standards
prohibit the Manufacturer from furnishing a comparable
model replacement under this warranty, the Owner will be
furnished with the closest comparable water heater meeting
the then current governmental regulations and industry
standards. A supplementary fee may be assessed to cover
the additional cost associated with the changes made to
meet applicable regulations and standards.
CLAIM PROCEDURE
Any claim under this warranty should be initiated with the
dealer who sold the heater, or with any other dealer
handling the warrantor’s products. If this is not practical,
the owner should contact: A.O. Smith Corporation,
500 Tennessee Waltz Parkway, Ashland City, TN 37015.
Phone: 1.800.323.2636 or visit our website:
IMPORTANT INFORMATION
Model Number _______________________________
Serial Number _______________________________
INSTALLATION INFORMATION
For Canadian customers contact:A.O. Smith Enterprises
LTD., P.O. Box 310, 768 Erie Street, Stratford, Ontario
N5A6T3 or phone: 1.800.265.8520
Date Installed _______________________________
Company’s Name ____________________________
Street or P.O. Box ____________________________
City, State, and Zip Code _______________________
Phone Number_______________________________
Plumber’s Name _____________________________
Replacement Parts may be ordered through authorized
servicers or distributors. Refer to your local Yellow Pages
for where to call or contact A.O. Smith Corporation,
500 Tennessee Waltz Parkway, Ashland City, TN 37015.
Phone: 1.800.433.2545 or visit our website at:
The warrantor will only honor replacement with identical
or similar water heater or parts thereof which are
manufactured or distributed by the warrantor.
25
NOTES:
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26
NOTES:
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27
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